Hospitality food safety, compliance & operations software
Paddl is food safety, compliance and operations software for UK hospitality: digital SFBB, HACCP plans, allergens and Natasha's Law labels, temperature, cleaning and training records, and an EHO-ready audit pack. £69 per location per month with every feature included, a 30-day free trial and no contract.
Used Daily & Trusted By:
Used Daily & Trusted By: Edgie Eats, Frothed, Good Chemistry Brewing, Paper Tiger Food Services, Restore, Royal Marine Hotel, The Staff of Life, The Tower Inn, World Famous Dive Bars.
What goes wrong without a food safety and compliance system
Most fines, rating drops and rejected claims trace back to a record that was never kept. Paddl exists to keep those records.
An allergen mistake can end your business
Since Natasha's Law, allergen failures carry criminal prosecution. One mislabelled dish can mean court, not just a fine.
Your insurance claim gets rejected
A staff injury, a kitchen fire, a customer incident. If there is no record of training, risk assessments and procedures, the insurer has grounds to refuse.
The EHO drops your rating
A 5 to a 3 is visible on every delivery app and front door. Bookings drop overnight. Recovery takes months.
You're personally liable
Directors face unlimited fines and criminal charges for health and safety failures. "I didn't know" is not a defence.
One system for food safety records, compliance and daily operations
Paddl keeps every food safety, compliance and operations record in one place, timestamped and assigned to a named person, so there is evidence for every inspection, every incident and every claim.
Food safety, compliance and operations in one platform
Compliance covers the records an EHO asks for. Operations covers the shifts, checks and equipment that produce them. Protection covers what happens when something still goes wrong. See how Paddl compares with other UK food safety software
Compliance
Digital SFBB pack and daily diary, HACCP plans with CCP monitoring, an allergen matrix for all 14 allergens, COSHH records, risk assessments and fire safety checks. Reminders before anything expires and a full audit trail behind every record.
Operations
Opening, closing and temperature routines scheduled by shift, staff training with certificates, an equipment register with service dates, a knowledge hub for SOPs, supplier and delivery checks, and a mobile app that works offline.
Protection
Complaint tracking, insurance and licence expiry, lease obligations, and AI guidance that assembles an evidence pack from your own records when an incident happens.
What Paddl does, feature by feature
Tell Paddy what you need. It sets it up.
Book the pest control visit, build the weekly deep clean, draft the risk assessment, chase whoever missed the closing checks. Paddy shows you exactly what it will do and waits for you to confirm.
- Does the admin, not just the answering
- You confirm before anything happens
- Never fills in or signs your records
AI-generated HACCP plans in minutes
Generate comprehensive HACCP plans with all 7 principles covered. Linked to your live operational data so CCPs are monitored automatically.
- All 7 HACCP principles covered
- Linked to live routine data
- CCPs monitored automatically
Digital SFBB packs, always up to date
AI-generated Safer Food Better Business packs tailored to your venue. Automatically updated when food.gov.uk changes their templates.
- AI-generated from official templates
- Auto-updated when regulations change
- Digital signatures built in
Automate every checklist, every shift
Opening checks, temperature logs and closing procedures, scheduled automatically and tracked to completion across every location.
- Auto-scheduled by shift and role
- Complete on mobile in seconds
- Temperature logs with alerts
Every piece of equipment rated and monitored
AI rates every piece of equipment 1-10, diagnoses developing issues in plain language, and gives you prioritised actions with cost estimates. Resolve or ignore recommendations and the AI learns your preferences.
- 1-10 health ratings with colour-coded status
- Prioritised action cards with cost estimates
- AI learns from your feedback
Turn feedback into improvements
Track customer complaints with AI-powered pattern detection. Identify recurring issues, measure resolution times, and use feedback to drive real operational change.
- AI-powered trend analysis
- Resolution time tracking
- Continuous improvement evidence
AI evidence packs when things go wrong
When an incident happens, Paddl automatically gathers evidence from training records, routines, HACCP plans, and insurance policies. AI provides step-by-step guidance and exportable evidence packs.
- Automatic evidence gathering
- AI-powered triage and guidance
- Exportable evidence packs
Set up from your existing paperwork
in about ten minutes
Other providers charge upwards of £1,000 for a consultant to key in your data. Paddl reads the documents you already have and builds the records itself.
Upload your paperwork
Drop everything in. Menus, risk assessments, HACCP plans, insurance certificates, SDS sheets, equipment lists, staff handbooks. No sorting needed.
AI builds your platform
Our AI classifies each document and extracts structured data. A safety data sheet becomes a COSHH record and the risk assessment for handling that chemical. A menu becomes your allergen matrix and feeds your HACCP plan. An equipment list becomes your asset register. Paper checklists become digital routines.
Review, confirm, go live
Preview what was extracted, make any adjustments, and confirm. Your team gets digital checklists on their phones, temperature alerts, expiry tracking, and an AI assistant that knows your business. From day one.
Whether you run one venue or one hundred
Independent Operators
Single-site cafes, restaurants, and pubs replacing paper and spreadsheets
Multi-Site Operations
Groups running every site to one standard, with head office seeing all of them
Groups of 10 or more
Larger groups that start with a demo and a setup call, at the same price per site
Food safety and compliance software for restaurants, hotels, pubs and cafes
The records are the same in law; the routines are not. Each venue type gets its own checks, training and reminders.
Free UK food safety guides, templates and tools
Written for UK operators and reviewed by the Paddl team: how-to guides, downloadable templates, a glossary, regulation explainers and free tools.
Questions people ask about Paddl
What is Paddl?
Paddl is food safety, compliance and operations software for UK restaurants, pubs, cafes, hotels and caterers. It replaces the paper SFBB pack, HACCP folder, temperature sheets, cleaning rotas and training records with a web dashboard for managers and a mobile app for staff, and exports everything as an EHO-ready audit pack. £69 per location per month, 30-day free trial.
How much does Paddl cost?
£69 per location per month, or £703.80 a year, with every feature included. Each location includes 5 staff users and 10GB of storage; extra users are £2.99 a month. There are no tiers and no volume discount.
Does Paddl cover SFBB, HACCP and allergens?
Yes. Paddl builds a digital SFBB pack and daily diary, generates a HACCP plan with CCP monitoring, keeps an allergen matrix for all 14 allergens with Natasha's Law labels, and records temperatures, cleaning, cooking and training. Everything exports as an EHO-ready audit pack.
How long does setup take?
About ten minutes for a single site. Upload what you already have (SFBB pack, HACCP plan, menus, safety data sheets, certificates) and Paddl reads them and builds your records, routines and allergen matrix. You review, correct anything it got wrong, and go live. No onboarding fee and no consultant.
Does Paddl produce an EHO-ready report?
Yes. One export gives you a PDF audit pack with the SFBB diary, temperature and cleaning logs, allergen matrix, HACCP plan, training records and incident log for the date range the inspector asks for. Every entry shows who completed it and when.
Is there an audit trail for tasks?
Every routine task is assigned to a named person, timestamped on completion, and can require a photo or a reading before it closes. Missed and late checks are flagged on the dashboard and in the audit pack, so a gap in the record is visible rather than silently blank.
Does it work across several sites?
Yes. One business, any number of locations, each with its own records and a RAG status on a single dashboard. The price is the same £69 per location at any size; there are no tiers and no volume discount. Paddl does not have a separate area-manager role or FHRS rating monitoring.
Is there a free trial?
30 days with full access. A card is required to start, nothing is charged until the trial ends, and you can cancel at any time.
Who is Paddl not for?
Food manufacturers who need BRCGS or SQF audit modules, and businesses outside the UK. Paddl is built around UK guidance: SFBB, the Food Hygiene Rating Scheme, Natasha's Law, COSHH and the Licensing Act 2003.
How does Paddl compare with Trail or FoodDocs?
Trail, part of The Access Group, is priced on request. FoodDocs is HACCP-first with customers across the UK, US and Europe, and starts at $84 a month per location with a 14-day trial. Paddl is £69 per location per month with every feature included and no contract, and covers licences, insurance, equipment and complaints alongside food safety. The comparison pages have the detail.
Start your 30-day free trial
£69 per location per month, every feature included, 30-day free trial. No tiers and no volume discount. Card required to start, cancel any time.